Pay Your Bill
Our goal is to ensure that nothing interferes with your healing process, especially any concerns you may have about your financial commitment to Saint Agnes if you received medical care with us. While it is our policy to request your estimated deductible or co-pay before you leave our hospital, if you are not prepared to pay at that time, please contact Customer Service at 1-866-626-7272 and we will be happy to work with you to design a short-term payment plan that meets your needs.
Pay your bill online
As an added convenience for our patients, Saint Agnes is pleased to offer online bill payment. With one simple click, you can review your account details, update insurance information and make quick and easy payments.
For services received on or after August 12, 2023
If you received a statement with a date of service on or after August 12, 2023, you can now pay your bill online through MyChart by clicking "Pay your bill through MyChart" below. For your convenience, we accept Visa, MasterCard, Discover and American Express.
Don't have a MyChart account? Sign up for an account, here!
Don't want to signup for a MyChart account? Click "Pay your bill as a Guest" below!
For services received before August 12, 2023
If you received a statement with a date of service prior to August 12, 2023, please use the menu options below to make a payment. Select the facility where you received your care and services.
Please select a facility option
Pay your bill by phone
For assistance with paying your bill over the phone, please call Customer Service support at 1-866-626-7272; we are available Monday through Friday, from 9 a.m. to 5 p.m. (PST). For your convenience, we accept most major credit cards.
Please have your credit or debit card information when calling.
Frequently asked billing questions
Below is a list of commonly asked questions related to billing and payments; for a full list of Frequently Asked Questions, click here.
If you have any additional questions, please contact Customer Service at 1-866-626-7272.
If you feel your medical bill balance poses a financial hardship, our team is here to support you:
Online
- Visit the "Help Paying My Bill" section of our website to see if you are eligible for financial assistance and discount payments.
By phone
- Call Customer Service at 1-866-626-7272 to request a short-term, interest-free payment plan.
- You can email our team at mybill@samc.com with questions about assistance with your medical bill.
Believing that patients have a right to be informed about their potential financial liability for hospital services, Saint Agnes makes its hospital charges readily available, upon request. You can view our Price Estimator here or call Customer Service at 1-866-626-7272 for more information.
It's important to understand that hospital charges vary bsaed on the type of care being delivered. Prices for the same services can differ from patient to patient, depending on the individual's health condition or other complications.
To request a price estimate or to find out if you qualify for financial assistance or discounted payments, call Customer Service at 1-866-626-7272 to speak with a Benefit Advocate.
Saint Agnes also posts a yearly chargemaster through the California Department of Health Care Access and Information (CDHCAI). You can get more information about Hospital Chargemasters through the CDHCAI website.
Bad Debt Policy
We offer resources to help patients manage outstanding medical financial obligations. Unfortunately, there may be some cases where accounts go unpaid for an extended period of time. Saint Agnes developed its Bad Debt Policy to define how patient bad debt accounts are identified and handled for our hospital.
You can obtain a full copy of our Bad Debt Policy (revised: December 2024), here.
No Surprises Billing Act - Balance Billing Protections
The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided at in-network health care facilities.
Learn more about the No Surprises Billing Act
Hospital Bill Complaint Program
If you believe you were wrongly denied financial assistance or discounted payments, you may file a complaint with the Hospital Bill Complaint program, a state program that reviews hospital decisions about whether you qualify for help paying your bill.
Get more information or file a complaint