Financial Assistance and Discounted Payments
If you are without insurance coverage, our team will confidentially work with you to determine if you may be eligible for a government-funded program or our own Financial Support Program. It's important that you share your situation with us as soon as possible, as many of these programs have very strict guidelines and time limits.
Who to call BEFORE receiving services
Prior to receiving services, if you have any questions regarding your account or are interested in applying for Saint Agnes' Financial Support Program, please contact Patient Financial Services (PFS) at 1-866-626-7272. PFS is open Monday through Saturday, from 7:30 a.m. to 5 p.m.
Who to call AFTER receiving services
After you have received services, please direct any financial or billing questions to our Customer Service Department at 1-866-626-7272. Customer Service is open Monday thorugh Friday, from 9 a.m. to 5 p.m.
What if I don't have health insurance or only have limited insurance?
If you do not have health insurance coverage or resources to pay your bill in full, please contact Patient Financial Services at 1-866-626-7272. Our Benefit Advocates are available to answer any questions you may have about hospital services and assist you by:
- Establishing a low interest loan.
- Helping you qualify for one of several public assistance programs.
- Determining if you qualify for a full or partial discount off your hopsital bill through the Financial Support policy.
Who is eligible for Financial Support?
All patients, regardless of race, creed, gender, age, or national origin, may apply for financial support in advance of or after receiving covered services. Eligibility is determined on an individual basis, taking multiple factors into account such as: household size, income, assets, and insurance status.
If you meet qualifications to be eligible for public assistance, our staff can assist you in completing the public assistance application process. Applications for financial support can be found, here.
What services qualify?
Financial Support applies to all patient services deemed medically necessary that are provided at Saint Agnes Medical Center, including: inpatient, outpatient and emergency services.
What services don't qualify?
Financial Support is not available for the following:
- Services considered to not be medically necessary, including cosmetic surgery.
- Services to patients who qualify for Medi-Cal or any state, federal or other assistance programs.
- Services that a patient chooses to receive outside of their insurance network.
- Services rendered by physicians and other healthcare providers outside of Saint Agnes Medical Center
How do I know if I qualify?
To determine your Financial Support eligibility, you will be asked to complete a Financial Support Application and to provide supporting information to verify your household income and net assets. You'll receive written or telephone contact from a Saint Agnes representative, notifying you of the results of your application.
What are the patient obligations when receiving Financial Support?
If you are applying for our Financial Support Program, you will be expected to cooperate in providing the requested financial and/or other information used to determine your eligibility in a timely manner.
If you qualify for partial support, you will be expected to pay the remaining balance for the services you received. Our Benefit Advocates can assist you in establishing a low-interest loan, if needed.
Who do I contact if I am interested in applying for assistance or have a question on my bill?
If you have any questions regarding your account or our financial support, you may contact us prior to registration, at the time of registration, or following your hospital visit by calling Patient Financial Services (PFS) at 1-866-626-7272. PFS is open Monday through Saturday, from 7:30 a.m. to 5 p.m.
No Surprises Billing Act - Balance Billing Protections
The No Suprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network health care facilities. Learn more about the No Surprises Billing Act, here.
Hospital Bill Complaint program
The Hospital Bill Complaint program is a state program which reviews hospital decisions about whether you qualify for help paying your hospital bill.
If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint program. Please visit the California Department of Health Care Access and Information for more information or to file a complaint.